Contact Us

If you’re interested in becoming a new client or would like to learn more about our services, please don’t hesitate to contact us. We’re happy to answer any questions and help you get started.

support@wellnessmattersmh.com
(603) 819-5331

This form should not be used for emergency situations. If you or others are experiencing a medical emergency or are in immediate danger, please call 911 immediately.


Frequently Asked Questions

  • You’ll receive access to our secure client portal where you can complete intake paperwork and a pre-session questionnaire. This helps us make your first session feel more comfortable and less like an interview.

  • We typically recommend starting with weekly or biweekly sessions to build consistency and progress. Your therapist will collaborate with you to determine the most appropriate frequency based on your needs.

  • Yes. Telehealth sessions are conducted through a secure link sent via text and email. No downloads or logins are required.

  • We recommend scheduling appointments on a recurring basis (weekly or biweekly) to support consistency and meaningful progress in therapy.

    Regular sessions help to:

    • Build a strong, trusting relationship with your therapist

    • Maintain momentum between sessions

    • Practice and reinforce new skills in real time

    • Reduce gaps in care that can slow progress

    Recurring appointments also ensure you have a consistent day and time reserved, which can be difficult to find with limited availability.

    As therapy progresses, your therapist will work with you to adjust the frequency based on your needs and goals.

  • If you need to cancel or reschedule, please reach out to your therapist directly.

    You can contact them using their direct number or by calling our main line and selecting their extension in the directory. This helps ensure your message gets to the right person as quickly as possible.

  • Your therapist will attempt to contact you to ensure your safety and check in. Missed appointments may result in a fee depending on circumstances.

  • Yes. We follow strict HIPAA guidelines to protect your privacy

  • We will help match you with a therapist based on your needs, preferences, and availability. If it doesn’t feel like the right fit, we’re happy to help you transition to another clinician.

  • We require advance notice for cancellations, asking at least 24 hours prior to the appointment. Late cancellations or missed appointments may be subject to a fee.

  • We are not a crisis service. If you are experiencing an emergency, please call 911 or 988.